We accept returns & exchanges on all domestic sales upto a period of 7 days after you have received your order. Returns & exchanges shall also apply if a product is received in a damaged or defective condition, or if an incorrect delivery has been made.

If you wish to return a product within 7 days of receiving it, or you happen to receive a damaged or defective product, or if the wrong product has been delivered to you, please email us at [email protected] with your order number, purchase receipt, detailed reason for return or exchange, and photographs of the product.

We will work to resolve your issue within 7 days. In the event of a return, the Refund Policy will apply, while exchanges will be subject to availability.

Please also note that we are only able to entertain free returns and exchanges for domestic orders at the moment. International orders may incur additional shipping charges for returns and exchanges.

To be eligible for a return or exchange, the product must be in the same condition that you received it, unworn/unused, with the tag intact, and in its original packaging. Decisions on exceptional cases will be at the sole discretion of Impacto.

In case a refund is applicable owing to cancellation or return, it will be processed within 5-10 business days of being authorized. Only the value paid for the product (inclusive of discount and tax) will be refunded, shipping charges are non-refundable.

You will have the option of taking credits on our website or receiving the money back in your bank account (or any other payment method that you may have used). Decisions on refunds will be at the sole discretion of Impacto.